Policies
Delivery
Workshops & Courses
Live or Record
For recorded or live Online Courses and Workshops, you will receive the recording within 24 hours after the live event via a Google Drive link.
Services and Macro-Vision
For 1-on-1 assistance and mentoring you will receive:
> a link to a video call via Google Meet that will be recorded up to 1 hour before the session.
> you will receive the recording within 48 hours after each session in a private Google folder.
In-person services
For in-person services you will receive:
> an email and a contact on your WhatsApp to arrange the session location.
> an email with instructions to get to the agreed location.
> be at the location 15 minutes in advance.
> Notice of non-attendance or request for exchange must be made up to 5 hours in advance. the amount paid to reserve your time
It remains as a credit and you can reschedule for another time.
> non-attendance without notice or with a notice period of less than 5 hours excludes any possibility of refund.
Consultancy & Design
For visual identity services and face-to-face consultations, you will receive:
> an email and a contact on your WhatsApp to arrange the location when in person, or a call link when online.
> during the call we will establish the agreement and delivery.
> it will be sent during the business proposal for confirmation by both parties.
